Shipping & Delivery

To ensure your gifts arrive in time for Christmas, please take note of our last order dates for different regions. Be sure to place your orders by the following dates to avoid disappointment:

UK: 20th December
US & Europe: 17th December
Rest of the World: 15th December

If you have any further questions about delivery times or shipping options, please don’t hesitate to contact our customer service team.

LINLEY offers fast & fully trackable worldwide delivery.
As each item is unique and has different needs when it comes to shipping, the exact sum will be calculated at checkout as well as estimated delivery times.
VAT will be automatically deducted on orders at checkout where applicable.
All international orders are despatched DDP (Delivery Duty Paid).

All our products are wrapped in tissue and presented in a complimentary gift box. We then safely pack all your purchased items in a non branded despatch box, ready for delivery.

In the instance that an item does not fit within our gift boxes we do our best to ensure that the item is still presented in a way that enhances the gift giving experience.

Delivery times will depend on the options you select at checkout and the destination country. You will be able to track your orders when you sign into your account. You will also receive updates from our carrier partner when your order is on its way.

As each item is unique and has different needs when it comes to shipping, the exact sum will be calculated at checkout as well as estimated delivery times.

Since each item is unique with varying shipping requirements, the exact cost and estimated delivery times will be provided at checkout. As a general guide, please refer to the following:

Europe & US: 2-4 business days
Rest of the World: 3-8 business days

We will make every effort to deliver your order within the estimated timeframe. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, adverse weather conditions, or higher-than-anticipated demand. Please note, during particularly busy periods, such as a sale, orders may take a little longer to get to you.

Yes. International customers can continue to shop online with us VAT-free. With everything from LINLEY available for international delivery, you can send your order to over 150 countries and regions around the world, including Europe, North America, Australia, the Middle East and China.

For UK customers, Brexit will not affect your purchases and you can continue to shop as usual.
For European customers, due to changes in international shipping charges, all orders being shipped to an address in Europe (excluding UK) placed after 31 December 2020 are VAT exempt which is calculated at checkout.
Our international customers from outside the EU can continue to shop VAT-free online with no changes. You are also able to shop via our Tax-Free Shipping service, which allows you to shop in store for tax-free delivery to your chosen international address.

Due to changes in international shipping charges, all orders being delivered to an address in Europe (excluding UK) placed after 31 December 2020 are exempt of VAT. We ship your orders DDP (Delivery Duty Paid) therefore taxes and local duties will not be charged by the courier and not delay your order.

All orders are exempt of taxes and duties when shipped outside of the UK. VAT will be automatically deducted on orders at checkout where applicable.

All international orders are despatched DDP (Delivery Duty Paid) and therefore will not be subject to custom duties and value added tax fees set by the destination country upon delivery. Please note the shipping company might require proof of the receiver's personal information such as EIN, IRN and SSN for customs clearance.

We do not take responsibility for any delays that might incur during this process.

If you face any issues you can contact our customer service team via email, live chat or telephone.

All international orders are despatched DDP (Delivery Duty Paid).

To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.